The merchant’s challenge
A website can display products and accept orders without having a reliable way to understand their payment status. A payment attempt may be approved, declined, interrupted, or still awaiting an outcome. Treating every attempt as a completed sale creates confusion for fulfilment and customer support. The integration needs to connect these outcomes to the merchant’s own order records.
The gateway’s intended role
The gateway is intended to connect the merchant’s integration with agreed processing services and make transaction information easier to follow. The precise information exchange and supported payment flows will be defined with partners; this page is a planning overview rather than an operational API specification.
From an order to a payment outcome
Conceptually, the merchant creates an order or service reference, the customer starts a payment, and the relevant processing services assess the request. The merchant then needs a dependable way to associate the resulting status with that reference. Testing must cover unsuccessful and interrupted journeys as well as the successful path.
Make the responsibilities clear
The merchant remains responsible for its products, services, order handling, and customer communications. Sofa Work intends to coordinate merchant relationships, integration, visibility, and support within the agreed structure. Specialist partners determine their processing, acquiring, approval, and settlement responsibilities. A gateway connection by itself does not guarantee merchant acceptance, funds availability, or a particular settlement schedule.
Plan your first integration
Start with the business activity, country of registration, customer journey, and existing technology. Then agree the onboarding information, technical approach, test scenarios, and activation conditions. Use Getting Started for the assessment journey and the Integration Guide for implementation stages.
- 01Your businessWebsite or application
- 02Sofa WorkUnified gateway
- 03Processing servicesSpecialist payment partners
The payment outcome needs to be linked back to the merchant’s order or service reference. Exact responsibilities and interfaces depend on the agreed arrangement.
FAQ
What is Sofa Work?
Sofa Work focuses on payment technology for independent businesses integrating through their own websites and applications.
Can it connect to an existing website or application?
Discuss your current platform and customer journey with our team to clarify integration requirements and the relevant service scope.
How do I confirm the right service scope?
Contact our team to discuss your business activity, country, and integration requirements. This website provides information; service scope and approvals require explicit confirmation.