Company and service scope
What is Sofa Work?
Sofa Work focuses on payment technology for independent businesses integrating through their own websites and applications.
How do I confirm the right service scope?
Contact our team to discuss your business activity, country, and integration requirements. This website provides information; service scope and approvals require explicit confirmation.
Merchant eligibility
Which businesses is it designed for?
Our focus is independent merchants selling products or services through their own websites and applications. Eligibility and service scope require assessment.
Which markets are being considered?
We are considering businesses across the Middle East and Arab markets.
Will every merchant be accepted?
No. Activity, registration country, operating model, and partner requirements need assessment.
Integration
Can it connect to an existing website or application?
Discuss your current platform and customer journey with our team to clarify integration requirements and the relevant service scope.
How should technical documentation be confirmed?
Request a technical discussion to confirm the applicable documentation, access requirements, and integration scope before implementation.
Payment methods
How do I assess payment methods?
Discuss customer preferences, countries, currencies, and business activity with our team. Supported options and eligibility require confirmation.
Transaction operations
Does a refund request mean funds have been returned?
No. Request tracking and actual refund execution are distinct. Execution and timing depend on the confirmed processing arrangements.
How are disputes handled?
Case follow-up requires clear records and responsibilities. Evidence requirements, decisions, and deadlines depend on the relevant payment arrangements.
Commercial enquiries and support
How does merchant onboarding work?
It begins with an enquiry about your business and payment needs. We then assess the activity and country against partner requirements, define onboarding and integration requirements, and arrange testing and activation after necessary approvals.
Are prices or settlement schedules published?
Discuss your requirements through a commercial enquiry.
How can a processing partner contact Sofa Work?
Use the partnership enquiry option or the configured email. Introduce your organization, proposed role, and relevant scope without including confidential documents.